Privacy notice
How Neurogenics Brain Fatigue Clinic collects, uses and protects your personal information.
Who we are
Neurogenics Brain Fatigue Clinic, Oxford House, Oxford Road, Llandudno LL30 1DH, is the data controller for information collected through this website. Contact: alan@neurogenicsclinic.co.uk, 01492 870889. ICO registration number: ZB578499.
What we collect
When you use our contact form we collect your name, email address, phone number, who the enquiry is for and anything you choose to write in your message. We ask you not to include detailed medical information in website forms.
If you complete the Brain Performance Analysis, your answers are used to create your personal report. Payment for the analysis is taken by Stripe; we never see or store your card details. Online bookings are made through Calendly under its own privacy policy.
How we use it
- To reply to your enquiry and arrange appointments.
- To create your Brain Performance Analysis report and prepare for your consultation.
Our lawful basis is your consent and our legitimate interest in responding to enquiries. Health information shared during your care is handled under UK GDPR Article 9(2)(h), for the provision of health care, and kept confidential.
Sharing
We do not sell your data. With your permission we share relevant results with your GP or other professionals involved in your care. If we believe you or someone else is at serious risk of harm, we may need to share information to keep people safe. Laboratory tests are processed by accredited laboratories under their own data protection obligations. Payments are processed by Stripe under its own privacy policy.
How long we keep it
Enquiries that do not lead to an appointment are deleted within 12 months. Clinical records are kept in line with professional guidance for health records.
Your rights
You can ask to see, correct or delete your information, or withdraw consent, by emailing alan@neurogenicsclinic.co.uk. You can also complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
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